Average Reviews:
(More customer reviews)I bought this rack at least 10 years ago, possibly 11 or 12. It has actually lasted longer than the Explorer I bought it for. I have it on a new Silverado now and it works like a champ. The release was originally appealing because the Explorer had the hatch style door and it allowed me to get into the cargo area without taking the bikes off. Now with the truck, I can still let down the bed gate and not have to take the bikes off the rack.
I have carried everything from mountain bikes to kids bikes to my big fat beach cruiser and it has had no problems with bowing or swaying. It's made out of some type of heavy duty iron with very solid welding. It's not lightweight, but it's not a workout either.
Now the best part: I recently realized that I stripped one of the turn knobs that allows the bars to go up and down. I called customer service and they allowed me to drive over to their facility and pick up a replacement. How cool was that? A lot of these manufacturers will not sell directly to the public, and they did with no problem. What's even better is; as I was standing out front putting on the part, the owner happened to come out to see if I needed help. He even gave me my money back stating stating that since I drove all the way over there and it was a little part, he wouldn't charge. I couldn't believe it! I tried to refuse, but he kept giving me back the payment! I was shocked!
The replacement part works great and I am a loyal customer for life. That type of service is unheard of these days. I was happy enough to just be able to get the part immediately. I know this rack will last another ten years, and hopefully I will be able to get other items from this company.
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