Average Reviews:
(More customer reviews)It has been 2 months and I still do not have a complete product. I was unable to assemble the first unit that was sent to me as one of the basket halves had a hole off location by 1/4 of an inch so I was unable to assemble. When I called the company to inform them of the part problem the offered to send me a replacement part. After waiting 2 weeks for the replacement part I was only further disappointed as they sent me the wrong part. Once again I called the company and told them of error they had made and they then said they would send me out the right this next time. After waiting another 2 weeks for the 2nd replacement part only once again to find they once again sent the wrong part. Now when I called them and told them to just send me a complete assembly and not risk getting the wrong part for a third time they agreed but only after they received all the parts they sent me along with the first whole unit. What nerve they have to expect me to box up and ship back all parts before they would send out a replacement. When I told them that if they wanted to operate this way they they can just take it all back and credit me. Their response was OK. I would not buy a single item from this company as I suspect it run by morons and they do not know what customer service is. This has been the worst experience I have had with any company. I hope this company does under as they do not deserve to be in business. No company should profit from incompetency at all levels!!!
Guide Gear® Hitch Hauler Rack
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